Our promise

We promise to empower you, to look after to you
To make sure you always get the treatment that’s right for you.
It's a simple promise, but not an easy one.
In an industry where business comes first, and patients come second
We promise to always keep your care at the heart of what we do.
To help you in making the smart choices for your health.

We promise to keep things strictly confidential

  • Smart Chemist is a member of the Information Commissioner’s Office (ICO)
  • We hold all patient identifiable information with the highest level of security
  • The information you provide to us is strictly confidential and is not shared or distributed to any other organisations without us obtaining your prior consent.

We promise to maintain the highest level of standards

  • We supply only genuine medicines from UK wholesalers
  • Our team consists of UK Registered Doctors & Pharmacists only
  • We are regulated by the CQC and GPhC
  • We have industry leading Clinical Governance Standards and protocol

We promise to make ethical, honest decisions

  • Our doctors use an ethical prescribing framework which follows NICE guidelines
  • All our decisions are made prioritising patient outcomes, not profit
  • And if we think it’s not right for you, we will always let you know