In the unlikely event you are unhappy with the service you have received, we would advise you to contact our customer care department as a first port of call on 0203 167 8789, were an experienced member of our team can help to assist you. Should you still wish to raise a formal complaint, written complaints can be sent to firstname.lastname@example.org. We aim to acknowledge all formal written complaints within 1-2 working days and provide written response to all formal written complaints within 5-7 working days. If for any reason you are unsatisfied with our response, you can escalate this to the General Pharmaceutical Council
Our business and telephone opening hours are 12:00-16:00 Mon-Fri and 10:00-13:00 on Saturdays. We are closed on Sunday and all public bank holidays. For out of hours contact, please use the form provided above or email email@example.com
Due to our strict patient safety standards we are unable to accept returned medicines once they have been dispatched. We are also prohibited from using returned medication. If you have any unwanted medication this can be disposed of correctly and safely by your local community pharmacy.
Orders may be cancelled prior to the point of dispatch by sending an email to firstname.lastname@example.org
Please see our refund policy for further details.
Urgent Care Services
Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.
Medical emergencies can include:
loss of consciousness
an acute confused state
fits that are not stopping
persistent, severe chest pain
severe bleeding that cannot be stopped
severe allergic reactions
severe burns or scalds
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
you need medical help fast but it's not a 999 emergency
you think you need to go to A&E or need another NHS urgent care service
you don't know who to call or you don't have a GP to call
you need health information or reassurance about what to do next
Call NHS 111
Call NHS 111 if you urgently need medical help or advice but it's not a life-threatening situation.r/>